Nabídka práce Technical Account Manager - Praha

kontakt: Marie Bílková, e-mail: marie.bilkova@global.ntt upřesňující informace: " Understand the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability " Provide the highest level of technical knowledge, support, and services to the client " Take accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery " Identify new opportunities based on technical understanding of the client's needs " Share insights of the client's environment with the Client Manager, Client Success Manager and/ or Service Architect and contribute to upselling " Improve mean-time-to-repair, aid future downtime avoidance, and get support to help extract the maximum value out of the client's covered assets " Improve overall service performance through reduction in incident volume and incident resolution time " Lead and ensure root cause analysis of the problem is performed and documented in the problem ticket " Analyze the impact of technical changes made to the client's environment " Schedule and chair the monthly technical review with the client zaměstnanecké výhody: 5 týdnů dovolené 3 tzv. Sick Days ročně Nadstandardní zdravotní péče (po zkušební době) Poukázky na stravování + benefity café (Edenred) Kompenzace mzdy v době nemoci až 21 dnů ročně Občerstvení (káva, čaj, voda) na pracovišti zdarma

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